Refund policy

Return & Refund Policy — DERAMIK

Effective Date: September 9, 2026

At GlowLinq, we want you to love your purchase. If something isn't right, we're here to help.

1. Returns

You have 30 calendar days from the date you received your item to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items:

  • Items that have been used, damaged, or altered after delivery
  • Items marked as final sale or clearance

2. How to Start a Return

Email us at glowlinq.store@gmail.com with:

  1. Your order number
  2. The item(s) you'd like to return
  3. The reason for the return (this helps us improve!)

Once approved, we'll send you return instructions and, if applicable, a return shipping address.

3. Refunds

Once we receive and inspect your return, we'll notify you by email whether your refund is approved.

  • Approved refunds are processed within 5–7 business days to your original payment method.
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
  • Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

4. Damaged, Defective, or Wrong Items

If your item arrived damaged, defective, or incorrect, contact us within 48 hours of delivery at glowlinq.store@gmail.com with photos of the item and packaging. We'll cover the cost of return shipping and send a replacement or full refund, your choice.

5. Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

6. Late or Missing Refunds

If you haven't received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank. There is often processing time before a refund is posted.
  4. If you've done all of this and still have not received your refund, please contact us at glowlinq.store@gmail.com.

7. Contact Us

For any questions about this Return & Refund Policy, reach out to us at: 📧 glowlinq.store@gmail.com