Shipping Policy — Deramic

Effective Date: September 9, 2026

Thank you for shopping with Deramic! Below you'll find everything you need to know about how we process and ship your orders.

1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During high-demand periods (sales, holidays), processing may take slightly longer. We'll notify you of any significant delays.

2. Shipping Time

Once your order has shipped, delivery times depend on your location:

Total delivery time = processing time + shipping time. These are estimates and not guaranteed, as delays can occur due to customs, weather, or carrier issues.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight/size. We occasionally offer free shipping promotions — any active offers will be displayed on our website or at checkout.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package's progress. Please allow 24–48 hours for tracking information to update after you receive it.

5. Customs, Duties & Taxes

For international orders, your country may charge import duties, taxes, or customs fees. These charges are not included in your order total and are the customer's responsibility. Please check with your local customs office for more information before ordering.

6. Incorrect Shipping Information

Please double-check your shipping address before placing your order. Deramic is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at glowlinq.store@gmail.com — we'll do our best to update it before the order ships.

7. Lost, Delayed, or Stolen Packages

• If your tracking shows delivered but you haven't received your package, please check with neighbors or your local carrier office first.
• If your order is significantly delayed or appears lost in transit, contact us at glowlinq.store@gmail.com and we'll investigate with the shipping carrier.
• Deramic is not responsible for packages stolen after delivery confirmation but will assist you in resolving the issue where possible.

8. Multiple Items

If you order multiple items, they may ship separately and arrive at different times, depending on warehouse availability.

9. Contact Us

For any questions about your shipment, reach out to us at: 📧 glowlinq.store@gmail.com